PRCERIO · Payment & order desk

Your request

Fields marked * are required.

I. The payment

What is it about? * Pick the closest match. You can add the details further down. Acquirer Reference Number * The 23-digit reference your bank gives this payment. Look in the transaction details of your banking app or ask your bank for it. Transaction amount * Exactly as it appears on your statement, with two digits after the dot. Currency * The three-letter code shown next to the amount, e.g. EUR, USD or GBP. Date of the charge The day the money was taken from your card. Card ending in Only the last four digits. Never enter the full card number.

II. The order

Order number You will find it in your order confirmation email. Name on the order As entered at checkout. It helps us find your order faster. What happened? * Describe what you see and what you expected. Leave out card numbers and passcodes.

III. Where we reply

Email address * Your request number and our reply will be sent to this address.

I have read the privacy notice and agree that these details are used to handle my request.

A line on your statement you can't place? Let us look into it.

Your request

Thank you, we have it